Designing Usable Texts by Thomas M. Duffy, Robert Waller

By Thomas M. Duffy, Robert Waller

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PC-24, No. 1, pp 10-16 Wright, P. (1980). Usability: The criterion for designing written information. In P. A. Kolers, M. E. Wrolstad and H. ) Processing of visible language (Vol 2). New York: Plenum, pp 183-205 CHAPTER 3 Training Authors of Informative Documents DANIEL B. FELKER JANICE C. REDISH JANE PETERSON INTRODUCTION Our task in this chapter is to say something useful about training authors who write material of practical value to the real world. We draw upon our work in the Document Design Center where, since 1978, we have conducted research on the comprehension of meaningful written prose, applied this research in the development of actual documents used by large numbers of the general public, and trained authors who write in the real world of work to write usable and understandable documents.

Stephens (1981) provides one view of experienced writers. She interviewed 30 writers in business and professional occupations in a study of how they write. One finding from her analysis was that writers approach writing differently: Some revise line by line as they write; some draft quickly, then review. An additional finding from this study was that working writers in general feel inadequate as writers. They think that their way of writing is the wrong way and that there are better and more efficient ways to write.

R. ). New Jersey: Lawrence Earlbaum Associates, pp 129— 137 Wright, P. (March 1981). Five skills technical writers need. IEEE Transactions on Professional Communication, Vol. PC-24, No. 1, pp 10-16 Wright, P. (1980). Usability: The criterion for designing written information. In P. A. Kolers, M. E. Wrolstad and H. ) Processing of visible language (Vol 2). New York: Plenum, pp 183-205 CHAPTER 3 Training Authors of Informative Documents DANIEL B. FELKER JANICE C. REDISH JANE PETERSON INTRODUCTION Our task in this chapter is to say something useful about training authors who write material of practical value to the real world.

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